FAQs
What cleaning services do you offer?
We provide residential cleaning and move-in and move-out cleaning services for homeowners, renters, and real estate agents. Tell us about your space, and we’ll help you choose the service that fits your needs.
Where do you provide cleaning services?
We serve Raleigh, North Carolina, and surrounding communities. Contact us with your address to confirm availability in your area.
Are you licensed and insured?
Yes. YAY Luxe Cleaning is licensed and insured. We take our responsibility seriously and approach your home and belongings with care.
What is included in my home cleaning?
Our residential cleaning focuses on kitchens, bathrooms, bedrooms, and living areas. We’ll review the tasks included in your quote and discuss any special requests before your appointment.
How much will my cleaning cost?
Every home is different. Your quote considers the size of your home, its condition, and the work involved. Share a few details with us so we can provide pricing for your specific needs.
How do I schedule a cleaning?
Start by requesting a quote through our website or calling (984) 406-6148. We’ll discuss your home, answer your questions, and check availability for your preferred date.
Do I need to be home during the cleaning?
We’ll coordinate access with you before your appointment. If you plan to be away, let us know so we can confirm entry instructions and how to secure your home when we finish.
How should I prepare for my cleaning?
Please pick up loose clothing, toys, and personal items so we can reach the surfaces and floors that need cleaning. You don’t need to clean beforehand. Simply give us room to work and point out any special care instructions.
What if I have pets?
Please tell us about your pets when booking. A comfortable, secure spot away from the areas being cleaned helps keep them relaxed and gives our team space to work.
Can I request extra attention in certain rooms?
Of course. Let us know what matters most to you, whether it’s the kitchen, guest bathroom, or another area. We’ll discuss your priorities and confirm any adjustments to the cleaning plan and price.
What if I have delicate surfaces or specific product preferences?
Please share any care instructions, sensitivities, or product preferences before your appointment. We’ll review them with you and confirm what we can accommodate, especially for specialty finishes and delicate surfaces.
Are appliance and cabinet interiors included?
These areas should be discussed when requesting your quote. Let us know if you’d like attention inside appliances, cabinets, or drawers so we can confirm availability and pricing.
What is the difference between residential cleaning and move-in or move-out cleaning?
Residential cleaning focuses on the spaces you use in your everyday routine. Move-in and move-out cleaning prepares a property for a transition, often allowing access to areas normally covered by furniture and belongings.
Should my home be empty for move-in or move-out cleaning?
An empty home allows us to reach more areas. Ideally, schedule your cleaning after your belongings are removed or before they arrive. If that isn’t possible, tell us about your plans so we can discuss the best arrangement.
Can you follow a landlord’s move-out cleaning checklist?
Share the checklist when requesting your quote. We’ll review the requirements and confirm which tasks we can include. Your landlord or property manager determines any security deposit refund.
What if I need to reschedule?
Please contact us as soon as your plans change. We’ll review availability and discuss any scheduling terms that apply to your appointment.
What if something needs more attention after my cleaning?
Please reach out and tell us about it. We value your feedback and will review your concern with you to determine the next steps.